1. Information We Collect
BUENAIR collects information that you choose to send through inquiry forms, email, messaging apps, phone calls, trade show conversations and quotation requests. This may include your name, company name, country, email address, phone number, WhatsApp or WeChat contact, requested compressor model, target pressure, air flow requirement, power supply, quantity, certificate needs, shipping destination and project notes.
We may also collect basic technical information when you browse the website, such as IP address, browser type, visited pages, referring page, approximate location and device information. This data is used to understand whether visitors can find compressor product pages, technical articles and contact information without difficulty.
2. How We Use Your Information
We use inquiry and project information to reply with model recommendations, quotations, lead time, OEM feasibility, shipping suggestions, certificate documents and after-sales support. For high pressure breathing air compressors, small details matter: pressure, filling speed, power supply and application can change the recommended model. Keeping these details helps us avoid sending a generic answer that does not match your working condition.
- To respond to quotation and product recommendation requests.
- To prepare compressor specifications, invoice details, packing information and shipping communication.
- To verify product serial numbers, warranty questions, spare parts and service history.
- To improve website navigation, page content, technical articles and inquiry forms.
3. Cookies and Analytics
The website may use cookies or analytics tools to understand page visits, traffic sources and basic user behavior. These tools help us see whether visitors are reading product details, certificate pages, factory pages or blog resources. We do not use cookies to collect sensitive personal information, and we do not build consumer advertising profiles from compressor inquiry data.
4. Sharing and Disclosure
BUENAIR does not sell personal information. We may share necessary project information with internal sales, engineering, quality control, logistics or finance staff so they can support your inquiry or order. When shipping, payment, certification or technical service requires external help, limited information may be shared with freight forwarders, inspection partners, payment service providers or other service providers who need the information to perform that task.
We may also disclose information if required by law, customs, tax rules, safety investigations or a valid government request.
5. Data Retention
Compressor projects often require follow-up after the first quotation. Buyers may return months later for spare parts, repeat orders, upgraded pressure requirements or warranty support. For this reason, BUENAIR may retain inquiry records, order documents and service notes for as long as they are useful for business communication, legal compliance, product tracking or after-sales service.
6. International Visitors
BUENAIR works with distributors, dive centers, industrial users and project buyers in different countries. When you contact us from outside China, your information may be processed in China and may be transferred through email, messaging apps, website hosting systems or business software used by our team. By sending an inquiry, you understand that your information may be handled in this way for business communication.
7. Security
We use reasonable administrative and technical measures to protect inquiry data and business documents. No website, email or messaging tool can guarantee perfect security, so we recommend that buyers avoid sending highly sensitive payment or personal documents through open inquiry forms unless necessary.
8. Your Choices
You may request access, correction or deletion of your personal contact information where applicable. You may also ask us to stop sending non-essential marketing messages. Transactional messages about quotations, orders, delivery, warranty and product safety may still be sent when they are necessary for the project.
9. Contact
For privacy questions, data update requests or website data concerns, contact BUENAIR through the contact page or email sales04@buenair.com. Please include your company name, inquiry email and a short explanation so our team can locate the correct record.